Privacy Policy

We respect your privacy and seek to provide 

a positive customer experience

 

An aside: all info here can be read on a mobile phone or iPad, but the formatting is much clearer on a desktop computer

 

How we collect information:

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. We will only use this personal information to deliver goods you have purchased or to provide you with information for a specific service. 

 

If customers sign up through our website to receive notices about special offers, we will keep promotional information minimal, relevant and with customer satisfaction as priority.

 

Why do we collect personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. For shipping purposes - to provide customers with delivery of goods purchased from our online store;

  2. To provide customers with support and advice or to discuss specific requirements;

  3. For subscribers only, to provide general service-related notices and relevant promotional messages;

  4. We may create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to improve our services; 

  5. To comply with any applicable laws and regulations.

 

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How we store, use, share and disclose our site visitors' personal information

This website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. We do not otherwise share your information with third parties.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed and if you are a subscriber, to send updates about our company, or as otherwise necessary to contact you to uphold our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you, usually via email, but otherwise, if preferred via telephone or postal mail.

 

How do we use cookies and other tracking tools?

As this site is built on the WIX platform, the website uses Cookies. Cookies are implemented in every site built by Wix. We also use the 3rd party platform Visitor Analytics. 

Visitor Analytics

Visitor Analytics is a simple website analytics service which measures the traffic and visitors' general details of the customers' websites. Collecting these statistics, a website can make their visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral).

Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement.

 

There are two types of cookies which are both used on Wix sites:

Session (Transient) cookies: these cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site.

 

The list below shows which cookies Wix implements on Wix sites:

     Cookie name                                         Life span                   Purpose

  1. svSession                                             Permanent              Creates activities and BI

  2. hs                                                           Session                    Security

  3. incap_ses_${Proxy-ID}_${Site-ID}    Session                     Security

  4. incap_visid_${Proxy-ID}_${Site-ID}  Session                     Security

  5. nlbi_{ID}                                                Persistent cookie    Security

  6. XSRF-TOKEN                                      Persistent cookie    Security

  7. smSession                                           Two weeks               Identify logged in site members

 

How can you withdraw your consent?

If you don’t want us to process your data or contact you anymore, please contact us directly at website@fionapearceburrows.com 

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it if you have concerns. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Here’s our contact information if you have any further questions

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at website@fionapearceburrows.com